Please be aware there are two ways of connecting the Wi-Fi with the panel. There is quick configuration and a manual configuration. The Wi-Fi configuration button on the back makes the difference pressing it for a longer (5sec) or shorter time (1 press). The quick configuration need to have the Wi-Fi button pressed once and follow the first page in the app. The manual configuration needs to have the Wi-Fi button pressed for 5 seconds until it beeps. Connect your smartphone to the W020 Wi-Fi. Make sure the app is in the manual configuration setup and make sure you choose your home Wi-Fi.