The cause to this problem can have multiple factors. First, check if the W020 panel is correctly connected to the network. When the green LED is blinking it’s not connected, when it’s steady the network is connected. Does the network itself have a working internet connection? Does the smartphone have a working internet connection?
Why don’t I receive push message on my smartphone, even when mobile internet is enabled?
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I have exactly the same problem. The push notifications to the smartphone don't work (not to any of the 3 smartphones) when somebody rings on the doorbell. Not on WiFi or 3G/4G.
When I have the app open and the bell is pushed, the app (silently) puts a message on the screen (with the livestream), but no sound. I can answer the call, then even talk to the people in front of my door.
If the app wasn't open, no signal, no nothing, but when I look at the history it tells me there was someone at the door and it even shows the footage.
Please fix this ASAP as right now, I do not know when someone is at my door.
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